Kapow Robot Technical Support News: Kofax Product Releases RSS feed for the Kofax Product Releases list. http://services.kofax.com/support/ http://services.kofax.com/support/images/rss.png Technical Support News: Kofax Product Releases http://services.kofax.com/support/ en-us 2021-02-17 21:39:18.711 The link to the Kofax Customer Communications Manager 5.2.0.1 (5.2, Fix Pack 1) release has been posted to the Support Knowledge Base Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 5.2.0
Release Type: Fix Pack
Description:

The link to the Kofax Customer Communications Manager 5.2.0.1 (5.2, Fix Pack 1) release has been posted to the Support Knowledge Base on the Kofax Customer Communications Manager 5.2 Downloads article. 

It can be found in the Fix Pack/Fixes section of this article.​

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The link to the Kofax Customer Communications Manager 5.2 product has released and the release information has been posted to the Support Knowledge Base Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager
Product Version: 5.2.0
Release Type: General Product Release
Description:

The link to the Kofax Customer Communications Manager 5.2.0 product has released and the Kofax Customer Communications Manager 5.2 release information has been posted to the Support Knowledge Base.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The Kofax Customer Communications Manager 5.1.1.2 (5.1, Service Pack 1, Fix Pack 2) release has been posted to the Support website Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 5.1.1
Release Type: Fix Pack
Description:

he Kofax Customer Communications Manager 5.1.1.2 (5.1, Service Pack 1, Fix Pack 2) release has been posted to the Support website on the Kofax Customer Communications Manager 5.1 Downloads webpage. 

It can be found in the Fix Pack/Fixes section of this webpage.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The Kofax Customer Communications Manager (5.1, Fix Pack 2) release has been posted on the Support Web site Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager
Product Version: 5.1.0
Release Type: Fix Pack
Description:

The Kofax Customer Communications Manager 5.1.0.2 (5.1, Fix Pack 2) release has been posted on the Support Web site’s Kofax Customer Communications Manager 5.1 Downloads Web page. 

It can be found in the Fix Pack/Fixes section of this Web page.

 

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The Kofax Customer Communications Manager (5.1, Service Pack 1, Fix Pack 1) release has been posted on the Support Web site Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager
Product Version: 5.1.1
Release Type: Fix Pack
Description:

The Kofax Customer Communications Manager 5.1.1.1 (5.1, Service Pack 1, Fix Pack 1) release has been posted on the Support Web site’s Kofax Customer Communications Manager 5.1 Downloads Web page. 

It can be found in the Fix Pack/Fixes section of this Web page.

 

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The Kofax Customer Communications Manager 5.1.1 (5.1, Service Pack 1) release has been posted on the Support website Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager
Product Version: 5.1
Release Type: Service Pack
Description:

The Kofax Customer Communications Manager 5.1.1 (5.1, Service Pack 1) release has been posted on the Support website’s Kofax Communications Manager 5.1 Downloads webpage.

It can be found in the Service Packs section of this webpage.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 Kofax has launched an updated software lifecycle policy and end-of-support dates for all products. Product Family: Customer Communications Manager
Product Name: All
Product Version: All
Release Type: Announcement
Description:

​Based on important customer feedback, we applied changes to our policy to provide a more predictable software and support lifecycle policy from Kofax.  The updated policy is easy to understand and provides our customers the timeline information and visibility necessary to plan for the upgrades and maintenance of their Kofax software. Please follow the link to find useful support information including a section on the Lifecycle Policy.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax Customer Communications Manager (5.0, Fix Pack 2) release has been posted on the Support website Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager
Product Version: 5.0.0
Release Type: Fix Pack
Description:

The Kofax Customer Communications Manager 5.0.0.2 (5.0, Fix Pack 2) release has been posted on the Support website’s Kofax Customer Communications Manager 5.0 Downloads webpage. 

It can be found in the Fix Pack/Fixes section of this webpage.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax Customer Communications Manager (5.1, Fix Pack 1) release has been posted on the Support website Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager
Product Version: 5.1.0
Release Type: Fix Pack
Description:

The Kofax Customer Communications Manager 5.1.0.1 (5.1, Fix Pack 1) release has been posted on the Support website’s Kofax Customer Communications Manager 5.1 Downloads webpage. 

It can be found in the Fix Pack/Fixes section of this webpage.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax Customer Communications Manager 5.1 product has released and the release information has been posted to the Support website Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 5.1.0
Release Type: General Product Release
Description:

The Kofax Customer Communications Manager 5.1.0 product has released and the Kofax Customer Communications Manager 5.1 Support webpages have been posted to the Support website.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax Customer Communications Manager 5.0.0.1 (5.0, Fix Pack 1) has been re-released as Kofax Customer Communications Manager 5.0.0.1 R2 (5.0, Fix Pack 1, Release 2) and the Kofax Customer Communications Manager 5.0 Downloads webpage has been update Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 5.0.0
Release Type: Re-Release of Fix Pack
Description:

The Kofax Customer Communications Manager 5.0.0.1 (5.0, Fix Pack 1) has been re-released as Kofax Customer Communications Manager 5.0.0.1 R2 (5.0, Fix Pack 1, Release 2)  and the Kofax Customer Communications Manager 5.0  Downloads webpage has been updated.

This 5.0.0.1 R2 (5.0, Fix Pack 1, Release 2) release fixes problems some customers experienced in the original 5.0.0.1 Fix Pack when using ConcatPDF, MergePDF or SecurePDF; or when using license files with diacritic characters in the company name.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax Customer Communications Manager 5.0.0.1 (5.0, Fix Pack 1) release has been posted to the Support website Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 5.0.0
Release Type: Fix Pack
Description:

The Kofax Customer Communications Manager 5.0.0.1 (5.0, Fix Pack 1) release has been posted on the Support website’s Kofax Customer Communications Manager 5.0 Downloads webpage. 

It can be found in the Fix Pack/Fixes section of this webpage

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 Kofax Customer Communications Manager 4.2.x (Formerly ITP 4.2.x from Aia) End of Sale Announcement Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 4.2.x
Release Type: Announcement
Description:

Sales for the Kofax Customer Communications Manager 4.2.x (Formerly ITP 4.2.x from Aia) products ended on July 01, 2016.  Support for the Kofax Customer Communications Manager 4.2.x  product will end on July 01, 2018.  The Kofax Customer Communications Manager 4.2.x  Support webpages will remain available until July 01, 2019.

For additional details and information about upgrading, please refer to the Kofax Customer Communications Manager 4.2.x (Formerly ITP 4.2.x from Aia) End of Life Announcement.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 Kofax Customer Communications Manager 4.2.x (Formerly ITP 4.2.x from Aia) End of Sale Announcement Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 4.2.x
Release Type: Announcement
Description:

Sales for the Kofax Customer Communications Manager 4.2.x (Formerly ITP 4.2.x from Aia) products ended on July 01, 2016.

For additional details and information about upgrading, please refer to the Kofax Customer Communications Manager 4.2.x (Formerly ITP 4.2.x from Aia) End of Life Announcement.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0 The Customer Communications Manager (CCM) Family Products’ End of Sale / End of Support document has been updated Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: Various
Release Type: Announcement
Description:

​The Customer Communications Manager (CCM) Family Products' End of Sale / End of Support document has been updated and the updated document has been posted to the Kofax Support website’s End of Sale / End of Support Announcements webpage.  This page can be reached from the Kofax Support website’s Support Details webpage.

This document contains End of Sale and Support dates for numerous Customer Communications Manager (CCM) Family products.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0 The Fix file for FR-5985 - Add an upload functionality to ComposerUI for HTML5 has been provided to Technical Support via KeFe (KeF Extended Downloads). Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 4.4.0
Release Type: Fix Pack
Description:

The 851 KB Fix file (KCCM-4.4.0.0.FIX5985.zip) for FR-5985 - Add an upload functionality to ComposerUI for HTML5 has been provided to Technical Support via KeFe (KeF Extended Downloads).

*** DO NOT USE WITHOUT PERMISSION FROM TS MANAGEMENT ***

Please Remember:  Always look to the Support website for the latest information!

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0 Microsoft Update 3177725 Causing Critical Printing and PDF Creation Issues in Kofax CCM Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager
Product Version: All
Release Type: Announcement
Description:

Microsoft has released Windows Update KB3177725 which introduces a printing bug, as described in the Known Issues section of the https://support.microsoft.com/en-us/kb/3177725 article located on the Microsoft website.

This printing bug affects the PrintDocument command and DocToPDF command in CCM Core scripting and all the interfaces of the Contract Manager API which compose PDF documents. This results in empty PDF or corrupt PDF documents.

The current workaround is to uninstall KB3177725. Microsoft is working on a hotfix, but has not announced when it will be ready.

For additional details, please refer to the Microsoft Security Update 3177725 Causing Critical Printing and PDF Creation Issues document, accessible from the Kofax CCM intermittently produces corrupt PDF documents after applying Windows Updates (Article #13528) located in the Kofax Portal Knowledge Base.

Please note, if you are not already logged in, you will be prompted to log into the Kofax Customer Portal (using your Secure Customer Login) in order to view this Article.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0 The Kofax Customer Communications Manager 5.0 product has released and the release information has been posted to the Support web site Product Family: Customer Communications Manager
Product Name: Customer Communications Manager
Product Version: 5.0
Release Type: General Product Release
Description:

The Kofax Customer Communications Manager 5.0.0 product has released and the Kofax Customer Communications Manager 5.0 Support web pages have been posted to the Support web site.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0 The Kofax Customer Communications Manager Interactive 4.5 product has released and the release information has been posted to the Support web site Product Family: Customer Communications Manager
Product Name: Customer Communications Manager Interactive
Product Version: 4.5
Release Type: General Product Release
Description:

The Kofax Customer Communications Manager Interactive 4.5 product has released and the Kofax Customer Communications Manager Interactive 4.5 Support web pages and Portal Knowledge Base’s Documentation Articles have been posted.

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0 The Kofax Customer Communications Manager Interactive 4.2 product‘s Support web pages are live Product Family: Customer Communications Manager
Product Name: Kofax Customer Communications Manager Interactive
Product Version: 4.2
Release Type: General Product Release
Description:

The Kofax Customer Communications Manager Interactive 4.2 product’s Support web pages have been posted to the Support web site. 

]]> Kofax Technical Support Customer Communications Manager 2019-03-01 09:14:00.0 2019-03-01 09:14:00.0