Kapow Robot Technical Support News: Kofax Product Releases RSS feed for the Kofax Product Releases list. http://services.kofax.com/support/ http://services.kofax.com/support/images/rss.png Technical Support News: Kofax Product Releases http://services.kofax.com/support/ en-us 2020-10-24 10:42:37.284 The Kofax SignDoc 2.2.1.2 (2.2, Service Pack 1, Fix Pack 2) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.2.1
Release Type: Fix Pack
Description:

The Kofax SignDoc 2.2.1.2 (2.2, Service Pack 1, Fix Pack 2) product’s release information has been posted to the Kofax SignDoc 2.2 Downloads article.​​

]]> Kofax Technical Support E-signature 2020-08-17 05:49:00.0 2020-08-17 05:49:00.0 The link to the Kofax SignDoc 2.2.1.1 (2.2.1 with Fix Pack 1) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.2.1
Release Type: Fix Pack
Description:

The link to the Kofax SignDoc 2.2.1.1 (2.2.1 with Fix Pack 1) release information has been posted to the Kofax SignDoc 2.2.1 Downloads article. 

This information can be found in the Products section of this article.​

]]> Kofax Technical Support E-signature 2020-04-10 05:03:00.0 2020-04-10 05:03:00.0 The Kofax FraudOne 4.4.2 (4.4 with Service Pack 2) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4
Release Type: Service Pack
Description:

The Kofax FraudOne 4.4.2 (4.4 with Service Pack 2) product’s release information has been posted to the Kofax FraudOne 4.4 Downloads article.

]]> Kofax Technical Support E-signature 2020-02-28 09:00:00.0 2020-02-28 09:00:00.0 The Kofax FraudOne 4.4.1 R3 (4.4 with Service Pack 1, Release 3) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4
Release Type: Re-Release of Service Pack
Description:

The Kofax FraudOne 4.4.1 R3 (4.4, with Service Pack 1, Release 3) product’s release information has been posted to the Kofax FraudOne 4.4 Downloads article in the Kofax Knowledge Base.​

]]> Kofax Technical Support E-signature 2020-01-29 09:51:00.0 2020-01-29 09:51:00.0 The Kofax SignDoc 2.2.1 (2.2, Service Pack 1) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.2
Release Type: Service Pack
Description:

The Kofax SignDoc 2.2.1 (2.2, Service Pack 1) product’s release information has been posted to the Kofax SignDoc 2.2 Downloads article.

]]> Kofax Technical Support E-signature 2019-11-25 09:40:00.0 2019-11-25 09:40:00.0 A NEW RandD Global Elevation Platform is launching on Tuesday, October 15, 2019 Product Family: All
Product Name: R&D Global Elevation Platform
Product Version:
Release Type: Announcement
Description:

A new R&D Global Elevation Platform, which will become available on Tuesday, October 15, 2019, will be used by ALL Technical Support (currently, not including KDI) and ALL R&D teams (currently, not including KDI) as THE communication protocol regarding Cases Elevated to R&D in combination with TFS and OOS.  Each team (TS and R&D) can find the following department dependent information in the Technical Support intranet's Global Policies and Procedures> Salesforce> R&D Elevation Documentation Process> R&D Global Elevation Platform (https://kofaxinc.sharepoint.com/:f:/r/sites/ts/GlobalPoliciesProcedures/Salesforce/R%26D%20Elevation%20Documentation%20Process/R%26D%20Global%20Elevation%20Platform?csf=1&e=vQtfxc) folder.

Kofax Technical Support
TS Engineers are responsible for browsing to and carefully reading the SOP - SFDC- Global R&D Elevation Process document, as it is meant as a guide for Technical Support Engineers on how to elevate Cases to R&D Engineering teams through Salesforce.  

R&D Engineering Teams
This new platform will allow R&D Engineering team members to browse through the important Case information and add internal Case Comments to the Case as its being worked.  More detailed information and instructions about this new platform can be found files described below.

]]> Kofax Technical Support All 2019-10-10 07:05:00.0 2019-10-10 07:05:00.0 The Kofax Product Release and Sunset Schedules file has been updated with an addition of multiple products' dates. Product Family: All
Product Name: Other
Product Version:
Release Type: Announcement
Description:

The Kofax Product Release and Sunset Schedules file has been updated with the addition of multiple products' dates.  The updated file is now available in the Lifecycle Policies & End of Support Dates article found off the Lifecycle Policies tab of the Support Details article in the Support Knowledge Base.

]]> Kofax Technical Support All 2019-07-17 13:15:00.0 2019-07-17 13:15:00.0 The Kofax SignDoc 2.2.0 product has released and the release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.2.0
Release Type: General Product Release
Description:

The Kofax SignDoc 2.2.0 product has released and the and the Kofax SignDoc 2.2.0 release information has been posted to the Support Knowledge Base.​

]]> Kofax Technical Support E-signature 2019-07-17 10:22:00.0 2019-07-17 10:22:00.0 The Kofax FraudOne 4.3 R3 (4.3, Release 3) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.3
Release Type: Re-Release of Product
Description:

The Kofax FraudOne 4.3 R3 (4.3, Release 3) product’s release information has been posted to the Kofax FraudOne 4.3 Downloads article in the Kofax Knowledge Base.​

]]> Kofax Technical Support E-signature 2019-06-13 14:50:00.0 2019-06-13 14:50:00.0 The Kofax FraudOne 4.4.1 R2 (4.4 with Service Pack 1, Release 2) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4
Release Type: Re-Release of Service Pack
Description:

The Kofax FraudOne 4.4.1 R2 (4.4, with Service Pack 1, Release 2) product’s release information has been posted to the Kofax FraudOne 4.4 Downloads article in the Kofax Knowledge Base.​

]]> Kofax Technical Support E-signature 2019-06-07 13:25:00.0 2019-06-07 13:25:00.0 The Kofax Product Release and Sunset Schedules file has been updated with an update to the Kofax FraudOne 4.4 product’s dates. Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4
Release Type: Announcement
Description:

The Kofax Product Release and Sunset Schedules file has been updated with an update to the Kofax FraudOne 4.4 product’s dates.  The updated file is now available in the Lifecycle Policies & End of Support Dates article found off the Lifecycle Policies tab of the Support Details article in the Support Knowledge Base.

Please be sure to review the updated product entry located in the E-Signature section of this updated file.​

]]> Kofax Technical Support E-signature 2019-04-02 09:23:00.0 2019-04-02 09:23:00.0 The TS Product Releases list has moved to https://kofaxinc.sharepoint.com/sites/ts/news/Lists/ProductReleases/All.aspx Product Family: All
Product Name: All
Product Version: N/A
Release Type: Announcement
Description:

The TS Product Releases (http://corporate.kofax.com/ts/news/Lists/Product%20Releases/All.aspx) list, located on the old corporate.kofax.com intranet, is no longer active.  All list activity has moved to the new TS Product Releases (https://kofaxinc.sharepoint.com/sites/ts/news/Lists/ProductReleases/All.aspx) list, located on the new corporate intranet (https://kofaxinc.sharepoint.com/).  Use this new TS Product Releases (https://kofaxinc.sharepoint.com/sites/ts/news/Lists/ProductReleases/All.aspx) list from now on. 

To subscribe to the new TS Product Releases list, follow the steps below.
Note: This can be done in Chrome, Firefox, Edge and IE 11.

  1. In your web browser, browse to the Product Releases list located: https://kofaxinc.sharepoint.com/sites/ts/news/Lists/ProductReleases/All.aspx​.
  2. Click on the List tab, the Alert Me button and select "Set alert on this list."
    Please note if you can't set the alert, check to see if you are on the Items tab and move back to the List tab.  


]]> Kofax Technical Support All 2019-03-06 12:18:00.0 2019-03-06 12:18:00.0 The link to the Kofax SignDoc 2.1.0.3 (2.1 with Fix Pack 3) release information has been posted to the Support Knowledge Base Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.1.0
Release Type: Fix Pack
Description:

The link to the Kofax SignDoc 2.1.0.3(2.1 with Fix Pack 3) release information has been posted to the Kofax SignDoc 2.1 Downloads article in the Kofax Knowledge Base. 

This information can be found in the Products section of this article.​

]]> Kofax Technical Support E-signature 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 New Customer Portal will be launching on Monday, October 29, 2018 Product Family: All
Product Name: All
Product Version: All
Release Type: Announcement
Description:

The new Kofax Technical Support tools, featuring the new Kofax Customer Portal, will be launching on Monday, October 29, 2018!  This new Customer Portal will include a unified Knowledge Base for all Kofax Products, updated product information, and access to the Case handling system.

If you are an existing Kofax Customer Portal customer, you will be receiving an email regarding your new Customer Portal credentials on Sunday, October 28, 2018.​

]]> Kofax Technical Support All 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 New Support Tools Coming! Product Family: All
Product Name: All
Product Version: All
Release Type: Announcement
Description:

There are new Kofax Technical Support tools coming soon.

For current details, please go to the Upcoming Technical Support Tools Information webpage.

]]> Kofax Technical Support All 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The Kofax SignDoc 2.1.0.1 (2.1, Fix Pack 1) release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.1.0
Release Type: Fix Pack
Description:

The Kofax SignDoc 2.1.0.1 (2.1, Fix Pack 1) release information has been posted to the Support website on the Kofax SignDoc 2.1 Downloads webpage. 

This information can be found in the Products section of this webpage.

]]> Kofax Technical Support E-signature 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The Kofax SignDoc 2.1.0 product has released and the release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.1
Release Type: General Product Release
Description:

The Kofax SignDoc 2.1.0 product has released and the and the release information has been posted to the Kofax SignDoc 2.1 webpages

]]> Kofax Technical Support E-signature 2019-03-01 09:17:00.0 2019-03-01 09:17:00.0 The Kofax FraudOne 4.4.1.1 (4.4, Service Pack 1, Fix Pack 1) for DB2 release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4.1
Release Type: Fix Pack
Description:

The Kofax FraudOne 4.4.1.1 (4.4, Service Pack 1, Fix Pack 1) for DB2 release information has been posted to the Support website on the Kofax FraudOne 4.4 Downloads webpage.

This information can be found in the Fix Pack/Fixes section of this webpage.

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax FraudOne 4.4.1.1 (4.4, Service Pack 1, Fix Pack 1) for MSSQL release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4.1
Release Type: Fix Pack
Description:

The Kofax FraudOne 4.4.1.1 (4.4, Service Pack 1, Fix Pack 1) for MSSQL release information has been posted to the Support website on the Kofax FraudOne 4.4 Downloads webpage.

This information can be found in the Fix Pack/Fixes section of this web page.

 

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax FraudOne 4.4.1.1 (4.4, Service Pack 1, Fix Pack 1) for Oracle release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4.1
Release Type: Fix Pack
Description:

The Kofax FraudOne 4.4.1.1 (4.4, Service Pack 1, Fix Pack 1) for Oracle release information has been posted to the Support website on the Kofax FraudOne 4.4 Downloads web page.

This information can be found in the Fix Pack/Fixes section of this web page.

 

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 Kofax has launched an updated software lifecycle policy and end-of-support dates for all products. Product Family: E-signature
Product Name: All
Product Version: All
Release Type: Announcement
Description:

​Based on important customer feedback, we applied changes to our policy to provide a more predictable software and support lifecycle policy from Kofax.  The updated policy is easy to understand and provides our customers the timeline information and visibility necessary to plan for the upgrades and maintenance of their Kofax software. Please follow the link to find useful support information including a section on the Lifecycle Policy.

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 Error logging into Kofax Customer Portal Product Family: All
Product Name: All
Product Version: N/A
Release Type: Announcement
Description:

​If you see the following error when you try to log into the Kofax Customer Portal, please request assistance by clicking on the info link. 

"Your account has not been approved.  You cannot login until an administrator has enabled login for your account."

]]> Kofax Technical Support All 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The full build of FraudOne 4.4.1 (4.4, Service Pack 1) release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4
Release Type: Service Pack
Description:

The full build of FraudOne 4.4.1 (4.4, Service Pack 1) release information has been posted to the Support website​.

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The SignDoc 2.0.1 (2.0, Service Pack 1) release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.0
Release Type: Service Pack
Description:

The SignDoc 2.0.1 (2.0, Service Pack 1) release information has been posted on the Support website’s SignDoc 2.0 Downloads webpage.

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax FraudOne End of Sale / End of Support document has been updated Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.2
Release Type: Announcement
Description:

The Kofax FraudOne Product Family’s End of Sale / End of Support document has been updated and the updated document has been posted to the Kofax Support website’s End of Sale / End of Support Announcements webpage.  This page can be reached from the Kofax Support website’s Support Details webpage.

This document contains End of Sale and Support dates for numerous Kofax FraudOne products.

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 End of Life document for Kofax FraudOne 4.2 has been updated Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.2
Release Type: Announcement
Description:

The End of Life document for the Kofax FraudOne 4.2 product has been updated and the updated document has been posted to the Kofax Support website’s End of Sale / End of Support Announcements webpage.  This page can be reached from the Kofax Support website’s Support Details webpage.

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The Kofax FraudOne 4.4.0.1 (4.4, Fix Pack 1) release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4.0
Release Type: Fix Pack
Description:

The Kofax FraudOne 4.4.0.1 (4.4, Fix Pack 1) release information has been posted to the Support website on the Kofax FraudOne 4.4 Downloads webpage. 

This information can be found in the Fix Pack/Fixes section of this webpage.

]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The FraudOne 4.4.0 product has released and the release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax FraudOne
Product Version: 4.4.0
Release Type: General Product Release
Description:

The FraudOne 4.4.0 product has released and the 4.4 release information has been posted on the FraudOne 4.4 Support webpages.

Info Link: FraudOne 4.4.0
]]> Kofax Technical Support E-signature 2019-03-01 09:16:00.0 2019-03-01 09:16:00.0 The SignDoc 2.0.0 product has released and the release information has been posted to the Support website Product Family: E-signature
Product Name: Kofax SignDoc
Product Version: 2.0.0
Release Type: General Product Release
Description:

The SignDoc 2.0.0 product has released and the 2.0 release information has been posted on the SignDoc 2.0 Support webpages.

Info Link: SignDoc 2.0.0
]]> Kofax Technical Support E-signature 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0 UPDATE! Microsoft Update may be causing issues rendering documents in Kofax products Product Family: All
Product Name: All
Product Version: All
Release Type: Announcement
Description:

Kofax R&D had uncovered a possible issue with Microsoft Windows Update KB3177725.  If you have installed Windows Update KB3177725 and are encountering issues with rendering documents, especially the PDFs, the please read the updated information below.

Updated information:

Microsoft has released Article 3187022 - Print functionality is broken after any of the MS16-098 security updates are installed, which contains details about the new update that fixes the problem. Please note that this update is ONLY available as stand-alone download. It is NOT available via Microsoft Windows update.

All new information regarding this issue will be documented in the Microsoft Update may be causing issues rendering documents in Kofax products (Article 13530) located in the Kofax Portal Knowledge Base.

If you are not already logged in, you will be prompted to log into the Kofax Customer Portal (using your Secure Customer Login) in order to view this Article.

]]> Kofax Technical Support All 2019-03-01 09:15:00.0 2019-03-01 09:15:00.0